Resources

Frequently
Asked Questions

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General

  • Are TimberTech products environmentally friendly?

  • Does TimberTech have a catalog?

  • How does saltwater affect TimberTech products?

  • How is AZEK® different from TimberTech?

  • Is TimberTech available internationally?

  • What colors of decking and railing does TimberTech offer?

  • Where are TimberTech products manufactured?

  • Where can I obtain Code Compliance and Safety Data Sheets for TimberTech products?

  • Will TimberTech® decking fade in color?

Products

Decking

  • Can I build my TimberTech deck directly over an existing surface?

  • Can I cantilever TimberTech planks on my deck?

  • Can I install my porch pillars or hot tub on top of my TimberTech deck?

  • Can I use a router on TimberTech products?

  • Can I use glue or caulk with TimberTech?

  • Can TimberTech be painted or stained?

  • Can TimberTech decking material be used for a wheelchair/walker ramp?

  • Does TimberTech decking come in a redwood color?

  • I have a wood deck and want to do some replanking. Can I replace them with TimberTech boards?

  • Is there a problem with heat build-up on composite?

  • Is TimberTech fire resistant?

  • My TimberTech deck was constructed with DrySpace™ and pitches away from the house. Can I install the Combo Bracket tight to the bottom of the joist?

  • What do you recommend to place under grills, chairs, and pots on decking from the Terrain, Tropical, or Legacy Collections?

  • What kind of fastener should I use with TimberTech?

  • What preservatives are in TimberTech decks' composite core to avoid rotting?

  • Which product is better for a heavily wooded lot?

  • Which TimberTech decking product resists fading the most?

Railing

  • Can TimberTech railing and decking products be curved or bent?

  • How close to the rails can you safely have a barbecue grill without damaging TimberTech® Railing?

  • We are installing RadianceRail Express® on a curved deck, will the brackets swivel like regular RadianceRail®?

  • What are the differences between railing collections?

  • What glass railing options are available with the TimberTech decking?

  • What is the benefit of using the rail bracket?

  • What kind of steel is in the rail?

  • What sizes come in the RadianceRail® Packs?

Dryspace

Accessories

  • Are special tools required to install the CONCEALoc Hidden Fasteners?

  • Can CONCEALoc Hidden Fasteners be used on angles?

  • Can TimberTech Cortex™ fasteners be used for all decking?

  • Do CONCEALoc fasteners match decking colors?

  • Do I need to gap my planks when I'm using CONCEALoc® Hidden Fasteners?

  • How many end cuts will one bottle of TimberTech® End Coating cover?

  • Is there a CONCEALoc® Hidden Fastener installation video available?

  • What are the CONCEALoc Hidden Fasteners made of?

  • What is the wattage on TimberTech® LED deck lights?

  • What sizes are available in TimberTech® Gate kits?

  • Where do I put TimberTech deck lights on the stairs? How many should I install?

Care and Cleaning

  • Can I use rock salt or ice melt on a TimberTech deck?

  • Can you power wash a TimberTech deck?

Installation

  • Can I use TimberTech as a joist?

  • Can TimberTech Decking be installed in cold weather?

  • Do you need to use a TimberTech® Transformer with the LED Lighting product?

  • Does TimberTech decking require pre-drilling to install?

  • Does TimberTech have a bench and/or planter system?

  • How do you install TimberTech railings on concrete?

  • Is it still recommended to create a loop for the TimberTech LED Lighting's wiring?

  • What is the maximum joist spacing for the Terrain, Tropical, and Legacy collections using CONCEALoc Fastening?

  • What is the spacing for TimberTech stair stringers?

Warranty

  • After completing the registration, what will happen?

  • Can I view the status of my existing TimberTech claim online?

  • Define what is required within the requested photos.

  • How do I file a TimberTech Warranty claim?

  • How long is my TimberTech Warranty?

  • Is the TimberTech® Warranty transferable?

  • What does TimberTech Warranty not include?

  • What if I don't have invoices?

  • What info is required to file a TimberTech Warranty claim?

Deck Designer

  • How can I get a list of the materials I will need for my deck design?

  • How do I find/contact a local contractor to bring my virtual deck to life?

  • How do I obtain a permit for my deck?

  • How do I obtain a quote for my virtual deck?

  • Is there a way to improve the speed of AZEK Deck Designer?

  • Who can I contact to report issues with the Deck Designer app?

AZEK Pro Rewards