Resources

Frequently
Asked Questions

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General

How does saltwater affect TimberTech® products?

Saltwater climates are an ideal application for TimberTech® products because salt water will have no ill effects on TimberTech. However, we do not recommend submerging TimberTech planks into saltwater. Please verify that all decking fasteners to be utilized are applicable to a saltwater environment.

Will TimberTech® decking fade in color?

TimberTech Terrain, Tropical, and Legacy Collections come with a 30-year Fade and Stain Warranty. However, most materials exposed to UV and other weathering effects will fade. TimberTech capped composites are blended with high quality raw material and UV-inhibiting pigments to minimize fade and produce products consistent in color.

Are TimberTech® products environmentally friendly?

Yes. TimberTech® decking is made from up to 73% recycled materials. It also will not splinter or warp the way wood does, so it dramatically reduces the wasteful cycle of repair and replacements. It also eliminates the frequent application of environmentally harmful paint, sealers and stains.

  • TimberTech deck planks are manufactured with recycled wood materials that would otherwise go into landfills. In addition, TimberTech is able to regrind scrap product back into the manufacturing process.
  • TimberTech recycles water during the manufacturing process.
  • TimberTech does not require painting, staining or sealing.

Is TimberTech® available internationally?

Yes. Over the years, TimberTech® has gained international recognition as a leading manufacturer of high-quality, durable, and innovative low-maintenance decking and railing products and has established a strong presence in many markets around the world. Learn more about TimberTech Worldwide.

Does TimberTech® have a catalog?

Yes, we do have a catalog. You can either view TimberTech’s online digital catalog or have a catalog mailed to you.

What colors of decking and railing does TimberTech® offer?

We understand how important color choice is to a homeowner. That is why we created a simple way of searching TimberTech® decking and railing by color. We also include a color visualizer on all our product pages, which allows you change the color of decking and railing to find a combination that fits your style!
Browse Decking Colors
Browse Railing Colors

Where are TimberTech® products manufactured?

TimberTech® decking is manufactured in Wilmington, OH. Find out more about us.

Where can I obtain Code Compliance and Safety Data Sheets for TimberTech® products?

At TimberTech®, we make it easy to get all of the compliance and safety data you need by keeping this information accessible online. Our product code compliance reports (CCRR) and materials safety data sheets can be found in our technical resources category.

How is AZEK® different from TimberTech®?

Both AZEK® and TimberTech® are a smarter alternative to traditional hardwoods because they will not rot, crack or warp and are mildew, moisture, scratch and insect resistant. Also, both AZEK and TimberTech’s Legacy, Tropical and Terrain Collections have a 30 Year Fade and Stain Warranty.

TimberTech® Terrain, Tropical, and Legacy collections have a generous wood-grain detail and heft to them. They are also capped on all 4 sides to prevent fade & moisture damage. They are also the smart choice for eco-conscious clients, as TimberTech decking is made from up to 73% recycled materials. Plus, this line also offers a great, entry-level option for clients stepping into the engineered hardwood space for the first time.

The AZEK® Deck collections offer sleek and sophisticated textures and styles. They are protected by Alloy Armour Technology™ – our proprietary capping material. They offer superior heat dissipation and the Vintage Collection® has a class “A” flame spread rating. AZEK is also the best option for roof top decking due to light weight and weather resistance. It’s also great for projects around water as core is made from cellular PVC polymer.

Products

Accessories

Do I need to gap my planks when I'm using CONCEALoc® Hidden Fasteners?

The CONCEALoc® fasteners provide consistent spacing between the sides of the planks. You will need to gap the ends at all butt joints and where the plank ends meet an adjoining structure or post per our Installation & Maintenance Guide, which can be found in Installation Resources.

Is there a CONCEALoc® Hidden Fastener installation video available?

Yes. View the “TimberTech Decking Installation using CONCEALoc® Hidden Fastener" video on the TimberTech YouTube page.

Are special tools required to install the CONCEALoc® Hidden Fasteners?

For our hand-driven CONCEALoc Hidden Fasteners, no special tools are required when using TimberTech® grooved planks - just a drill/driver. We provide a #1 square drive bit with the screws and CONCEALoc® clips. If using TimberTech solid planks, a route with TimberTech's CONCEALoc router bit will be needed to create a groove at each joist. You can find complete details on how to install CONCEALoc in grooved and solid planks in the TimberTech Installation Resources guide. The gun pail option of the CONCELoc Hidden Fasteners requires a pneumatic installation tool available through TigerClaw/FastenMaster.

What are the CONCEALoc® Hidden Fasteners made of?

The CONCEALoc® fasteners are made from 304 stainless steel. The hand-driven screws are stainless steel, while the pneumatically driven screws are coated carbon.

Can CONCEALoc® Hidden Fasteners be used on angles?

Yes, any angle up to 45 degrees can be achieved. On angles, offset the center of the fastener ½’’ towards the long point of the joist so the screw will not exit the side of the joist when driven. Reference our Installation Resources for additional details.

How many end cuts will one bottle of TimberTech® End Coating cover?

Each bottle of TimberTech® End Coating will cover approximately 250 end cuts. You can purchase TimberTech End Coating on our Online Store.

Where do I put TimberTech® deck lights on the stairs? How many should I install?

The TimberTech® Riser Lights are typically centered on the stairs. Some areas have codes specific to stair lighting. Be sure to check your local code requirements. We also offer post cap and post accent lights for more illumination at the top and bottom of the stairs.

The number of lights you install on your stairs is personal preference - so have fun with it! For inspiration, check out the TimberTech Lighting page.

Can TimberTech Cortex™ fasteners be used for all decking?

TimberTech Cortex™ fasteners can be used on all TimberTech® decking for perimeter boards and stairs, except for ReliaBoard® or Terrain profiles. Cortex provides a discrete, hidden fastening solution for perimeter boards and stairs. Combined with TimberTech CONCEALoc® or FUSIONLoc™ for the main decking areas, you can enjoy a complete hidden fastening solution for the entire deck surface.

What is the wattage on TimberTech® LED deck lights?

The wattage of the TimberTech® LEDs depends on the type of deck light you are using.

  • Post Cap: 4 watts
  • Island Cap, Accent, Under Rail, and Stair Riser: 2 watts
  • In-Deck: 1 watt
  • The optional dimmer w/remote for use with the 100W Transformer uses 20W

You can opt to use the transformer with 90 watts or the 150W PowerPack with a built-in dimmer, timer and dusk sensing photo eye. You can use up to 40 watts per circuit and 90 watts per transformer. Check out the TimberTech Photo Gallery to see how TimberTech Lighting can bring life to your dream deck!

What sizes are available in TimberTech® Gate kits?

Our gate kits provide the components to turn a Premier Rail, Trademark Rail or RadianceRail pack into a gate using composite balusters to achieve either a 36” or 42” gate height to match the railing. Gate kits are available in Black or White both with black hardware.

Do CONCEALoc® fasteners match decking colors?

CONCEALoc® and FUSIONLoc™ fasteners are not color matched to our decking. These hidden fastening systems are designed to combine ease of installation with the look of a flawless, fastener-free surface. CONCEALoc® --offered in Brown, and FUSIONLoc™, offered in Black--blend with the framing in the gaps between the deck planks.

With the exception of ReliaBoard and Terrain profiles, you can combine with TimberTech Cortex™ - available in multiple colors that complement our decking - for the perimeter boards and stairs, and you can enjoy a complete hidden fastening solution for the entire deck surface.

Background

What is the benefit of using the rail bracket?

The benefit of using our color-matched, powder-coated rail bracket is simply ease of installation. Using the bracket provides an alternative to toe-screwing the rail between the posts, eliminating the need to pre-drill. Rail brackets also give increased structural stability.

What kind of steel is in the rail?

The expanded steel in the rail is galvanized.

Decking

Can I cantilever TimberTech® planks on my deck?

Terrain, Tropical, Legacy, TwinFinish, ReliaBoard, and DockSider can be cantilevered a maximum of 1”. Reliaboard and Terrain can only be cantilevered on the ends.

Can I use glue or caulk with TimberTech®?

Do not use caulk to fasten TimberTech® planks or to seal between any of our planks. This will impede the drainage of the plank and inhibit the natural expansion and contraction of the planks.

Can I install my porch pillars or hot tub on top of my TimberTech® deck?

Yes. Please remember the underlying joist system, not the TimberTech® planks, should be the primary structural supporting mechanism. TimberTech is not to be used as a primary structural load-bearing member.

Can I use a router on the TimberTech® product?

Routing should only be performed to create a 2” groove above each joist when transitioning from solid planks to grooved on a hidden fastener installation. Full details are available on Page 9 of the Installation and Maintenance Guide.

What kind of fastener should I use with TimberTech®?

CONCEALoc is our most popular fastener for use with our grooved boards for a fastener-free finish. Cortex or TOPLoc are two other fastener options that can be used for just stairs and perimeters, or the entire deck. Cortex provides a discrete hidden fastening solution, while TOPLoc provides an engineered, color matched option.

Please note that Cortex cannot be used with the ReliaBoard and Terrain profiles. ReliaBoard cannot be grooved. It must only be face-fastened. Grooving ReliaBoard will void the warranty. Also, do not use CONCEALoc Hidden Fasterns or L-Brackets for stair installation.

Refer to our Installation Resources

Can I build my TimberTech® deck directly over an existing surface?

While TimberTech products are great for deck re-planking (removing old deck surface planks and installing TimberTech on code-compliant substructure), TimberTech planks CANNOT be installed on top of existing deck planks Please see our Installation Resources for proper ventilation requirements.

In areas with obstructed airflow such as roofs and on-grade applications, a minimum of 1-1/2” sleeper system supported by and connected to the substructure over which the deck is built is required.

Can TimberTech® be painted or stained?

We do not recommend painting or staining TimberTech® decking. It is possible to paint our traditional composite lines like ReliaBoard, Twinfinish or DockSider. That said, TimberTech cannot guarantee the performance of paint, or other materials, applied to the product. For painting information contact your TimberTech dealer or a local paint supplier. For further information on painting or staining your TimberTech decking, refer to our Care and Cleaning Recommendations.

My TimberTech® deck was constructed with DrySpace™ and pitches away from the house. Can I install the Combo Bracket tight to the bottom of the joist?

No. The Combo Bracket is a channel which collects water. When the Combo Bracket or Joist Cover is installed tight to the bottom of the joist, water cannot freely flow away from the Combo Bracket or Joist Covers and may have adverse results in the performance of the structural lumber. For full details regarding proper pitch and installation; please refer to the DrySpace Installation Guide.

Does TimberTech® decking come in a redwood color?

Our Caribbean Redwood® is a great option if you're looking for a redwood color. You can view all TimberTech® color inspirations on the Browse by Color page.

Which product is better for a heavily wooded lot?

Any TimberTech® product can handle a heavily wooded lot. For best performance, we recommend our capped wood composite decking found in the Legacy, Tropical and Terrain collections. Decking in our capped wood composite collections take scratch, stain and fade resistance to an entirely new level as all 4 sides are surrounded with a protective polymer shell that protects against the outdoor elements. With 13 color options across multiple price points, we are confident you will find the perfect decking. Plus, our TimberTech Legacy, Tropical and Terrain Collections come with 30-year Fade & Stain and 25-year Limited Warranties.

What do you recommend to place under grills, chairs, and pots on decking from the Terrain, Tropical, or Legacy Collections?

We recommend using protective plastic, rubber, or felt leg pads on furniture and other items to help protect your Terrain, Tropical, or Legacy deck surface. As you can see from our Decking Comparison Chart, our Terrain, Tropical, and Legacy collections have a high scratch resistance rating, but it's always beneficial to take the extra steps for protection. For grill mats, a natural fiber mat that does not hold moisture will provide the best protection.

What preservatives are in TimberTech® decks' composite core to avoid rotting?

TimberTech® composite decking is comprised mainly of high density polyethylene and wood particles, but we also add proprietary ingredients to our composite decking that help offset rotting.

Can TimberTech® decking material be used for a wheelchair/walker ramp?

Yes, TimberTech® decking and railing can be utilized to surface a ramp. We recommend consulting with a local contractor and check local building codes for requirements and best practices. It’s also good to use a decking material that is slip-resistant. We also recommend looking into our ADA handrail that meets the Americans with Disabilities Act (ADA) requirements.

Which TimberTech® decking product resists fading the most?

Our TimberTech Terrain, Tropical, and Legacy Collections come with a 30-year Fade & Stain warranty, however, any exterior product will fade over time due to environmental conditions. Our capped wood composite lines of decking, including our Terrain, Tropical, and Legacy lines of decking will provide you with the best fade-resistant performance. These are backed by our 30-Year Fade & Stain Warranty. Traditional composites like ReliaBoard®, TwinFinish® and Docksider™ will weather as a result of the exposed wood fiber and surface patterns will blend over time and exposure.

Is TimberTech® fire resistant?

Fire regulations and codes continue to become more important in the building industry. TimberTech® is committed to manufacturing products that are compliant with these requirements and safe for our customers. All of our TimberTech products are tested to exceed the requirement of lower than a 200 on the flame spread index.

I have a wood deck and want to do some replanking. Can I replace them with TimberTech® boards?

Yes, you can replace wood boards with composite, though there are a few factors to take into consideration. First, you will want to make sure your substructure is code-compliant and can hold the extra weight of a TimberTech® composite board. The thickness of the board is also important so that you continue to have a smooth decking surface. You can find with thickness of our products on each of the product pages. So, although replacing old wood deck boards with composite can be done – you probably cannot get the look you want, because the boards will not match. If you want your entire deck to match – which is what we recommend – we do have another option. If your substructure is code-compliant, you may want to think about re-planking your entire deck with all composite material!

Is there a problem with heat build-up on composite?

Composite decking products, as with most outdoor building products, can retain heat especially after a long day in direct sunlight. At TimberTech®, we have taken steps to minimize heat build-up with certain formulations of our composite decking product. If you're building a deck that will be in direct sunlight, we suggest looking for lighter color decking options.

Dryspace

Will the DrySpace Combo Bracket or Joist Cover cause my deck to rot?

No. When properly installed with the specified pitch,the Combo Bracket or Joist Cover channels water away from the house and out of the Combo Bracket or Joist Cover. This also allows for airflow between the Combo Bracket or Joist Cover and joist.

Can I paint TimberTech® DrySpace?

We do not recommend painting TimberTech® DrySpace because of the maintenance issues.

Can I splice panels together to save material?

No. There is no way to make a joint between the Joist Covers and/or Panels that will prevent leaks. TimberTech® DrySpace comes in 12’ and 16’ lengths that allow for seamless installations. The 16’ kits are ideal for DrySpace installations where the joist cavities are 8' long.

Can I install a more decorative ceiling under TimberTech® DrySpace?

No. That would require penetrating the Joist Covers with nails or screws.

Could I install TimberTech® DrySpace by using F-Brackets only and not the Combo Bracket (Joist Cover/F-Bracket combo)?

No. The Combo Bracket (Joist Cover/F-Bracket Combo) must be used to collect any water that drains through or around the joist.

Can I run the Panels over the top of a beam??

Panels must always stop 3” from the beam. In most cases the low point of the Panel will interfere with the beam causing water to dam on the Panel. Combo Brackets and Joist Covers should stop 1” from the beam. Read the full details regarding installations with a supporting beam or decks with a cantilevered area beyond the support beam.

Will chemical treatments or stains damage TimberTech® DrySpace?

While common composite deck cleaners will not damage the DrySpace; any other cleaners should be verified to be vinyl safe.

Can I install TimberTech® DrySpace by myself?

Yes. Complete, easy-to-follow instructions come with your DrySpace purchase or you can refer to our Online Installation Resources. Installation is easiest with two people. You are likely to have the tools and materials you need, or they are easy to find at your local hardware store.

What happens to the dirt and debris that falls through the gaps between the deck boards with TimberTech® DrySpace installed?

TimberTech® DrySpace is a deck drainage system that collects water and debris that falls between the gaps in the planks and channels it away. When a deck is installed using the proper gapping requirements between planks and DrySpace is installed with the proper pitch, dirt and debris are able to fall through and be channeled out of the DrySpace panels and through the optional gutter, which helps keep your space below clean and dry. Check out our DrySpace installation video and installation guide for more detailed information.

Will TimberTech® DrySpace fail if snow melts and then freezes on the DrySpace?

If the TimberTech® DrySpace has been installed with the proper pitch as defined within the Installation and Maintenance Guide, the majority of the melt-off would channel out of the panel rather than freeze. If minimal freezing would occur, TimberTech DrySpace has been tested to support 25 lb/foot. Check out our DrySpace installation video and installation guide for more information.

Can I get more information on TimberTech® DrySpace?

TimberTech® DrySpace is our under-deck drainage system that collects and channels moisture from the spaces between your planks. It's ideal for second-story decks and is made of solid extruded vinyl for maximum strength, durability and weather resistance. TimberTech DrySpace effectively turns lower level patios into extra leisure and storage space – creating a usable dry space under your deck. It's great for creating more functional space to hang out with friends and family. The off-white color design lightens and brightens the area under a deck, giving that space a crisp, finished look. Learn more about TimberTech DrySpace.

Railing

What sizes come in the RadianceRail® Packs?

RadianceRail® Packs Rail Packs are available in 6′, 8′ and 10′ sections, measured from center of post to center of post. The additional material is provided to allow for angles and end cuts/trimming. Trademark Rail™ and Premiere Rail® are available in 6′, 8′ and 10′ lengths (Premiere 10′ lengths only available in White and Black).

We are installing RadianceRail Express® on a curved deck, will the brackets swivel like regular RadianceRail®?

While RadianceRail Express® Brackets are fixed and do not swivel, they do accommodate angles up to 45 degrees.

How close to the rails can you safely have a barbecue grill without damaging TimberTech® railing?

The distance from our railing can vary depending on the type of grill and size. Most grill manufacturers will have recommendations for placement in proximity to vinyl siding, and you can follow those same recommendations for TimberTech Railing. To protect your deck, a grill mat can be placed under the grill to avoid grease spills. You will want to make sure that the grill mat is safe for your composite decking. Happy Grilling!

What glass railing options are available with the TimberTech® decking?

We do offer a Glass Channel kit that allows for the installation of glass infill with TimberTech® railings, including Premiere Rail®, Trademark Rail™, RadianceRail®, Evolutions Rail® Contemporary, and Evolutions Rail® Builder. The Glass Channel kits are offered in White and Black and in 6' lengths. The glass is sold separately, and always check your local building codes before starting any project.

Can TimberTech® railing and decking products be curved or bent?

TimberTech® railing and decking products can be curved or bent using heat and force to create custom shapes. Because curving/bending is performed by customers on their own or by third-party fabricators, TimberTech® cannot guarantee the integrity or performance of such applications, including the potential effect to the products’ structural rigidity, aesthetics or other product attributes. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. TimberTech recommends that all designs be reviewed by a licensed architect, engineer or local building official before installation.

What are the differences between railing collections?

We offer two different railing collections, Classic and Contemporary.

Classic Profiles:

  • Premier Rail® features a Victorian top rail profile, available in White, Black, Brownstone, Slate Gray and Kona®.
  • RadianceRail® features a traditional look with smooth lines and invisible hardware. It is available in White, Black, Kona®, Brownstone, and Slate Gray.
  • RadianceRail® Express is our value-focused option and comes in White Black and Kona®.
  • Trademark Rail™ features a Colonial handrail profile, available in White.
  • Reserve Rail™ features a large, more generous profile for a grand, stately look, available in White.

 

Contemporary Profiles:

  • Evolutions Rail® Contemporary - A modern aesthetic features a continuous top rail and comes in Black or Traditional Walnut.
  • Evolutions Rail® Builder - Achieve the dramatic look of Evolutions Rail at a value-conscious price point.This line comes in Black, Brick or Traditional Walnut.
  • Impression Rail® - An aluminum system with streamlined features. It is available in Black and Bronze.

Care and Cleaning

Can I use rock salt or ice melt on a TimberTech® deck?

As with any walking surface, TimberTech decking products may become slippery in winter weather. Take caution when walking on your TimberTech deck in these conditions. Most products containing calcium chloride can be used without damage to the deck/porch surface. These products may leave a white residue which can be cleaned using the cleaning guidelines above. Metal shovels or plastic shovels with a metal leading edge may damage the surface of TimberTech decking and are not recommended for clearing snow from the deck surface.For more information, visit the care and cleaning section on our website.

Can you power wash a TimberTech deck?

Yes, you can power wash a TimberTech deck. First, remember to spray in the direction of the brush/grain pattern to avoid damaging the product. Always take the proper safety precautions when operating a power washer. Be sure to hold the power wash wand at approximately a 30 degree angle. A fan tip must be used on the wand or damage to the decking will occur. For TimberTech wood-plastic composite and capped-composite decking, the recommended maximum pressure is 1500 psi. For more information, check out the care and cleaning page.

Installation

Is it still recommended to create a loop for the TimberTech LED Lighting's wiring?

No, it is not necessary to create a loop with the TimberTech® LED Lights. You can end the run at your last light.

What is the maximum joist spacing for the Terrain, Tropical, and Legacy collections using CONCEALoc® Fastening?

If you are installing the plank perpendicular to the joist the maximum spacing is 16" on center. When installing on a 45-degree application, the maximum joist spacing is 12" on center. For the most up-to-date installation information, please visit the Installation Resources page.

Do you need to use a TimberTech® Transformer with the LED Lighting product?

To maintain the 5-year warranty for TimberTech® Lighting, our LED Lighting products must be installed using the TimberTech® Transformer or PowerPack. We have tested our lighting and transformer together, and we are confident in their performance.

What is the spacing for TimberTech® stair stringers?

The answer depends on the line of decking you are installing. Docksider™ is 21". TwinFinish® is 12". Tropical and Legacy 10". ReliaBoard® is 9" and Terrain is 16" when used as a veneer. As always, we recommend consulting a building professional and referring to the TimberTech Decking Install Guide before starting any project. For the most up to date installation information, please Installation Resources.

Can TimberTech Decking be installed in cold weather?

Yes, TimberTech® decking can be installed in cold weather, but the installation requirements may change a bit depending on the temperature. For example, for temperatures below 45 degrees Fahrenheit, pre-drilling is required for all TimberTech composite and capped-composite products when face fastening. The gapping requirements also change depending on the temperature. You can find those specific requirements in the Decking Installation Guide. We always recommend contacting a professional builder or contractor before starting your dream deck project!

Does TimberTech® have a bench and/or planter system?

We recommend working with your local contractor to help design and build your benches and planters. TimberTech benches and planters can be built using any of our decking products over a structural sub-structure.

How do you install TimberTech® railings on concrete?

TimberTech® Secure Mount Post is a great option for the installation of TimberTech railing on a concrete surface and is adjustable to accommodate both 36” and 42” high rail installations. The Secure Mount Post can be installed directly on composite decks or concrete surfaces, and no treated 4x4 post is needed! Mounting hardware for deck installation is sold separately. Mounting hardware for concrete applications can be sourced locally.

Check out the Secure Mount Post Installation Guide and the Railing Installation Guide for instructions, and always consult local building codes prior to installation.

Does TimberTech® decking require pre-drilling to install?

There are a few instances when you will need to pre-drill while installing a TimberTech® deck. Cortex™ fasteners require a 3/16’’ pre-drill. If you are using TimberTech TOPLoc™ fasteners or an alternative composite deck screw, then pre-drilling is required when within 1 ½” of the ends of the planks, as well as for installation in temperatures below 45 degrees Fahrenheit. This is to help avoid splitting of the plank and screw shearing. For more information, be sure to check out our Decking Install Guide.

Can I use TimberTech® as a joist?

No, you cannot use TimberTech® as a joist. TimberTech is not intended for use as columns, support posts, beams, joist stringers or other primary load bearing members. TimberTech must only be supported by a code-compliant substructure. For more information check out our Installation and Maintenance Guides.

Warranty

How long is my TimberTech® Warranty?

Read the full details regarding all current TimberTech Warranties.

For any questions regarding historical Warranties, please call 1-800-307-7780.

What does TimberTech® Warranty not include?

TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech Products and/or failure to abide by TimberTech’s installation guidelines, including but not limited to improper gapping; (2) use of TimberTech Products beyond normal use, or in an application not recommended by the TimberTech installation guidelines and local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which the TimberTech Products are installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.); (5) variations or changes in color of TimberTech Products; (6) normal weathering due to exposure to sunlight, weather and atmosphere which can cause colored surfaces to, among other things, flake, chalk, or accumulate dirt or stains; (7) improper handling, storage, abuse or neglect of the TimberTech Products by Purchaser, the transferee or third parties; (8) any fasteners not supplied by TimberTech; or (9) minor dripping from DrySpace. This warranty shall not cover, and TimberTech shall not be responsible for, costs and expenses incurred with respect to the removal of the defective TimberTech Products or the installation of replacement materials, including but not limited to, labor and freight.

Is the TimberTech® Warranty transferable?

The TimberTech® warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech® Products were originally installed.

How do I file a TimberTech® warranty claim?

Warranty claims may be initiated by visiting the TimberTech® Warranty Claims Center. You will be guided through a simple three-step process to register your warranty claim.

What info is required to file a TimberTech® warranty claim?

  • Homeowner contact information
  • Location of deck (if different than primary residence)
  • Details regarding Installer (Self-Installed/Contractor Installed)
  • If installed by a contractor, name and contact information for installing contractor
  • Retailer information
  • Date of purchase
  • Date of installation
  • Style and color of your TimberTech® product
  • Invoices from original purchase of TimberTech products
  • Photo images detailing product issue
  • Detailed description of the nature of the problem

What if I don't have invoices?

Invoices from the retailer are preferred as it provides much of the required information all in one spot, such as point of purchase, date of purchase, material description and counts.
Preferred documents:

  • Original retail sales invoice
  • Original contract with Installer*
  • Building Permit*

Acceptable alternative proof of payment/purchase:
  • Credit Card statement
  • Cancelled check image

*Claims submitted without an original sales invoice to define material type, quantities, and retail point of purchase will result in delays.

Define what is required within the requested photos.

Photos are required to resolve any claim. You may upload up to 5 photos with the initial registration. Additional information may be requested and supplied after registration is complete. Photos should include overall views from each side of the deck to illustrate structure, deck elevation, and general surroundings. For elevated decks, photos of the understructure are helpful. Specific photos illustrating the problem area(s):

  • For concerns of structural movement or warping, placing a straight edge on the deck surface provides a reference point to better illustrate the area of concern. Common straight edges are a builder’s level, board, broom handle, etc.
  • Photos specific to areas with aesthetic concerns do not require a straight edge reference point.
  • Clarity of photos will expedite the review process
  • Each image file is limited to 5 MB

After completing the registration, what will happen?

You will receive an automated response to the supplied email address, which will identify your case number. Please make note of this case number. All additional correspondences will refer to that case number. Your claim data will be reviewed to verify completion of the requested information. Once reviewed, the claim will be assigned to a Regional Warranty Specialist which will contact you via your noted preferred method of contact.

Can I view the status of my existing TimberTech® claim on-line?

Yes, in order to view the status of your warranty claim, you will be required to submit the following:

  • Your Claim Number
  • Homeowner Last Name
  • Homeowner Zip Code

Deck Designer

Is there a way to improve the speed of AZEK Deck Designer?

Yes. Under ”Settings”, in the toolbar to change the graphics preset form “Good” to “Fantastic”. This will improve increase the speed of the processor tool without significantly affecting visual quality. You can also click “Custom” to change other variances to the look of your design.

How can I get a list of the materials I will need for my deck design?

Our Deck Designer provides you with a list of the AZEK® and TimberTech® decking and railing products you selected in your deck design. Click on the “Bill of Materials” icon in the toolbar to view and print the list when you’ve completed your design. Please note that the materials list does not include substructure material such as beams and joists -- your contractor will be able to provide the most accurate estimates for these materials.

How do I obtain a permit for my deck?

Check your local building codes for permit requirements for your home. This is usually required for any structure, such as a deck, that necessitates the installation of footings. You don’t want to receive a note from the city notifying you that your deck isn’t up to code! Plus, you’ll want to make sure it’s safe and secure for loved ones and visitors.

How do I obtain a quote for my virtual deck?

Before ordering materials, use the Deck Designer to determine what and how many materials are needed. We recommend contacting a contractor or dealer to review your design to determine the complete list of materials you’ll need to bring your deck to life. They will also be able to provide accurate estimates for your deck.

How do I find/contact a local contractor to bring my virtual deck to life?

Use either of the following links to find a list of local contractors:

Who can I contact to report issues with the Deck Designer app?

We’re happy to help with any questions you have while designing your dream deck. Please feel free to call us at 1-877-ASK-AZEK.