Our Promise to You

At TimberTech our decking is not just our product, it's our passion. We take pride in what we do, and we stand behind our products.

If an issue does arise we've made our online warranty claims as easy and hassle-free a process as possible and are committed to giving you the highest level of customer service. We'll walk you through a simple three step process to get your claim started.

Our online claim center gives you access to everything you need to file or view your claim, along with links to resources like our warranty overview and FAQs. If at any time you need additional support, contact us via Live Chat, email or phone and we'll be here, waiting to help.