FAQS

General

Decking

Railing

DrySpace

Accessories

Background

Care and Cleaning

Installation

Trim

Paver

  • How will saltwater affect TimberTech products?
    Saltwater climates are an ideal application for TimberTech products. Salt water will have no ill effects on TimberTech. Do not submerge planks into saltwater.
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  • Will TimberTech decking and railing fade in color?
    Yes. Most materials exposed to UV and other weathering effects will fade. TimberTech decking and railing solutions are blended with high quality raw material and UV-inhibiting pigments to minimize fade and produce products consistent in color. All products will fade evenly. Earthwood Evolutions has an added 25-year Fade & Stain Warranty.
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  • Are TimberTech products environmentally friendly?
    Yes. Because TimberTech will not splinter, warp or fade the way wood does, it dramatically reduces the wasteful cycle of repair and replacement and eliminates the frequent application of environmentally harmful paint, sealers and stains.
    • TimberTech deck planks are manufactured with recycled wood materials that would otherwise go into landfills. In addition, TimberTech is able to regrind scrap product back into the manufacturing process.
    • TimberTech recycles water during the manufacturing process.
    • Unlike wood, TimberTech products are a one-time purchase for most homeowners, with a 25-year warranty.
    • TimberTech does not require painting, staining or sealing.

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  • What kind of fastener should I use with TimberTech?

            While installing TimberTech solid planks, we recommend using TimberTech's TOPLoc Face Fastening system or stainless steel or high-quality coated deck screws. For XLM Plank, Earthwood Evolutions Plank, TwinFinish Plank and ReliaBoard: use a minimum #8 x 2-1/2". For DockSider Plank: use a minimum #8 x 3". Refer to our Installation Resources for more information. TimberTech grooved planks are installed using the TimberTech CONCEALoc Hidden Fastener. Follow the directions on the CONCEALoc box or bucket.

    Our TOPLoc fascia fastening system eliminates the issues experienced with traditional fastening methods. The TOPLoc Fascia Bit and Fasteners are designed for proper fascia installations every time – allowing the fascia to hang in place.

    Designed exclusively for TimberTech planks, TimberTech Cortex provides a discrete, hidden fastening solution for perimeter boards and stairs. Combined with TimberTech’s CONCEALoc for the main decking areas, homeowners can enjoy a true complete hidden fastening solution for the entire deck surface. Refer to our Installation Resources for more information.

    TimberTech does not recommend any fastener that is not explicitly stated in the TimberTech Decking and DrySpace Installation Guide.  Use of any alternative fastener does not void the TimberTech warranty; however, if a decking failure is caused by using one of these alternative fastening methods, any corresponding claims will be denied.
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  • Can I build my TimberTech deck directly over an existing surface?
    See below for minimum space requirements for your TimberTech deck planks:

    XLM Plank, Earthwood Evolutions Plank, DockSider Plank, TwinFinish Plank and ReliaBoard
     
    There must be a minimum of a 2" (nominal) sleeper system supported by and connected to the substructure over which the deck is to be built.

     
    Floorizon Plank
     
    There must be a minimum 12" high unobstructed continuous air space along at least three sides of the deck to allow for cross ventilation. Specific application requirements apply to Floorizon. Please see our Installation Resources for proper ventilation requirements.

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  • Will AZEK Deck get mold on it?
    Yes. Given particular environmental conditions of moisture and temperature, mold and mildew can appear on any outdoor surface. However, mold and mildew on AZEK Deck occurs only on the surface of the boards and does not penetrate into the deck board. Surface mold and mildew on an AZEK Deck can be removed using an all-surface deck cleaner or a 1 to 4 mixture of bleach and water. Apply cleaner or mixture, use a nylon bristle brush and scrub the area until the mold or mildew is removed. Rinse the area thoroughly and towel dry. Repeat if needed.
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  • Can I cantilever TimberTech planks on my deck?
    Yes. TimberTech XLM, Earthwood Evolutions, TwinFinish, DockSider, and ReliaBoard can be cantilevered 1” over the last support. TimberTech Floorizon planks should not be cantilevered.
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  • Is AZEK Deck ICC code compliant?
    Yes, AZEK Deck has obtained two code research reports ESR-1667 (ICC) and also CCRR-0101. The details of both reports can be reviewed on our website www.AZEK.com
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  • Can I use AZEK Deck on a roof top application?
    Yes. AZEK Deck can be used on a rooftop application; however, the deck boards must be attached to a properly secured understructure and leave a minimum of an 1/8” gap between deck boards. DO NOT ATTACH DECK BOARDS TO A FLOATING SUB-STRUCTURE.

    Consult the AZEK Deck Installation Guidelines for recommended fastening.

    As always, be sure to consult your local building code official(s) for railing requirements on any deck application.
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  • What is the best way to clean AZEK Deck?
    To clean AZEK Deck, use an all-surface deck cleaner or another all-purpose cleaner such as Simple Green or Krud Kutter Cleaner/Degreaser. Do not use abrasive cleaners which can dull the surface of new deck boards. Always read the cleaning product manufacturers specific information before using any product on your AZEK Deck and follow their instructions.  It is also a good idea to test the cleaner on a scrap piece or inconspicuous area of the deck to make sure it does not harm the surface.

    For stubborn stains/scuff marks on a weathered AZEK Deck, you may remove or greatly reduce stains/marks with an application of Red Max Pro Degreaser or Krud Kutter Cleaner/Degreaser. The degreasers should be applied to the area and allowed to soak for several minutes. Depending on the stain or mark, some moderate scrubbing may be required using a pot scrubber (such as a Scotch Brite type pad). Depending on the stain or mark, several applications may be required. Deck should be rinsed thoroughly upon completion. Always read the cleaning product manufacturer’s specific information before using any product on your AZEK Deck and follow their instructions.

    WARNING: Keep children and pets away from cleaning products and AZEK Deck until dry.


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  • Can I use glue or caulk with TimberTech?
    Do not use caulk to fasten TimberTech Floorizon planks or to seal between any of our planks. This will impede the drainage of the plank and inhibit the natural expansion and contraction of the planks. Some contractors have reported success with Premium PL 2000 construction adhesive to support the fastening of other planks, but it is not recommended as the primary means of fastening the planks or fascia. Again, do not use caulk to seal between the planks.
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  • Can I install my porch pillars or hot tub on top of my TimberTech deck?
    Yes. Please remember the underlying joist system, not the TimberTech planks should be the primary structural supporting mechanism. TimberTech is not to be used as a primary structural load-bearing member.
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  • Can AZEK Deck be used near water?
    Yes. AZEK Deck resists moisture; therefore, it can be used near water.
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  • Can I use AZEK Adhesive or caulk with AZEK Deck?
    AZEK Adhesive and caulks are not recommended for use with AZEK Deck.

    Do not get any PVC glue or similar substance on the surface of AZEK Deck as it may discolor and permanently damage the AZEK Deck surface.
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  • Will AZEK Deck weather?
    Depending on environmental conditions, AZEK Deck colors may appear to lighten over time as part of the natural weathering process. All decking products, natural and manmade will experience weathering. Contributing factors to weathering include the environment, moisture, sunlight, heat, time and other variables which may vary by region or geography. Weathering is an aesthetic issue and not a performance or product warranty issue, nor is it considered a material defect.
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  • Can I use a router on the TimberTech product?
    Yes. If you are installing a solid profile such as our Earthwood Evolutions, TwinFinish, DockSider,  or TwinFascia a router can be used. These TimberTech products will route similar to wood. TimberTech offers a CONCEALoc Router Bit to cut the perfect groove in TimberTech Solid Planks to use our CONCEALoc hidden fastener clips.
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  • Can TimberTech products be used as a porch floor?
    Yes. Many porches are built with TimberTech products. However, if using Floorizon Plank, special ventilation requirements must be met. There must be a minimum of 12" unobstructed continuous airspace along three sides of the deck to allow cross ventilation for Floorizon Plank. This should be located just below the bottom of the deck joist.
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  • Can I power wash AZEK Deck?
    AZEK Deck can be power washed using a fan tip and keeping the pressure at 1300 PSI or lower. First try the power washer on a scrap piece or inconspicuous area of AZEK Deck to be sure that you will not damage the surface.
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  • Can TimberTech be painted or stained?
    Although not recommended, TimberTech products may be painted or stained. TimberTech can not guarantee the performance of anything applied to the product. For painting information contact your TimberTech dealer or a local paint supplier. For further information on painting or staining your TimberTech decking refer to our Care and Cleaning Recommendations.
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  • What is the minimum height from the ground that AZEK Deck must be installed?
    AZEK Deck does not require a specified height for ground clearance. However, as in any deck installation, be sure to attach the deck boards properly to a stable and secure sub-structure and leave a minimum of a 1/8” gap between deck boards.
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  • What comes in the AZEK Baluster Pack?
    An AZEK baluster pack contains composite balusters in quantities of 15 and metal balusters in quantities of 20.  These packs are used with AZEK Rail packs to build the rail section that goes between posts.
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  • What size Tall Boys do I need?
    34” and 40” Tall Boys are for use with AZEK Reserve “over the post” applications using the Reserve Over Post Bracket Pack. These will not work with AZEK’s 316 SS hardware.

    36” and 42” Tall Boys are for use with all standard railing installations and will not work with the AZEK Reserve “over the post” installation.
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  • Can you paint AZEK Rail?
    We do not recommend painting AZEK Rail
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  • What is the exact length of the AZEK Rail kit?
    6’ rails are 72” in length from the manufacturer, but both ends must be cut down a minimum of 1” to achieve proper baluster spacing between the last baluster and the post to comply with local code requirements.

    8’ rail are 96” in length.

    10’ rails are 120” in length.
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  • What is included in an AZEK Glass Panel Bracket Kit?
    The AZEK Glass Panel bracket kits includes rubber bumpers for glass connection, 4 clam shell brackets, and all hardware to attach to posts. These are available in both white and brushed nickel.  The undrilled bottom rail and retainer should be purchased separately.

    The kits do not contain the glass panels.
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  • Is there a touch up kit for scratches on AZEK Rail?
    We currently do not offer a touch up kit. You may try visiting an automotive body shop, to get color matched paint. In our experience, enamel appliance paint is best suited for white repairs.
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  • Can I use a metal baluster with AZEK Rail?
    The AZEK Rail system has only been tested with our balusters; therefore, we do not warranty the use of other manufacturer’s components with AZEK Rail.  Recently, AZEK has introduced round and square metal balusters that are designed to be used in conjunction with AZEK Railing.  Be sure to use rail packs with metal baluster hole spacing.
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  • What comes in the AZEK Rail Pack?
    An AZEK Rail Pack contains top rail, bottom rail, and hardware to build a rail section. Rail packs do not include posts, or balusters.  Balusters are now sold separately as baluster packs.
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  • How do I clean AZEK Rail?
    For general cleaning, AZEK Rail can be cleaned using a soft white cloth with warm water and a mild soap. For tougher issues, Simple Green and Mr. Clean Magic Eraser, applied with a soft brush can be used. Always read the cleaning product manufacturer’s specific information before using any product on your AZEK Railing and follow their instructions.

    WARNING: Keep children and pets away from cleaning product and the rails until completely dry.


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  • Are the RadianceRail kits actually a full 6’ and 8’?
    All are designed to be 6’ and 8” or measured from center of post to center of post. The additional material is provided to allow for angles and end cuts/trimming. 
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  • What comes in the AZEK Rail Kit?
    An AZEK Rail Kit contains everything needed to assemble a section of railing (top rail, bottom rail, balusters, etc.) and hardware to attach the railing section to the posts. Rail kits do not include posts, just the railing parts between the posts.  Rail kits are only available in white in Premier and Trademark profiles.
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  • I have a chip in the cap stock (outer layer) material on my RadianceRail; can I repair it or touch it up?
    Yes. Automotive touch-up paint such as Duplicolor 2 in 1 Scratch Fix works well and is available at most department or automotive retailers. For Coastal White use universal gloss white and for Classic Black use universal flat black.
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  • Can TimberTech Ornamental Rail and RadianceRail be curved?
    Yes, our railing products can be curved in a variety of styles. Click here for details.
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  • Will the DrySpace Combo Bracket or Joist Cover cause my deck to rot?
    No. When properly installed the Combo Bracket or Joist Cover channels water away from the house and out of the Combo Bracket or Joist Cover. This also allows for airflow between the Combo Bracket or Joist Cover and joist.
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  • Can I paint DrySpace?
    We do not recommend it because of the maintenance issues.
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  • Can I splice panels together to save material?
    No. There is no way to make a joint between the Joist Covers and/or Panels that will prevent leaks. DrySpace comes in 12’ and 16’ lengths that allow for seamless installations. The 16’ kits are ideal for DrySpace installations where the joist cavities are 8' long.
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  • Can I install a more decorative ceiling under DrySpace?
    No. That would require penetrating the Joist Covers with nails or screws.
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  • Could I install DrySpace by using F-Brackets only and not the Combo Bracket (Joist Cover/F-Bracket combo)?
    No. The Combo Bracket (Joist Cover/F-Bracket Combo) must be used to collect any water that drains through or around the joist.
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  • Can I run the Panels over the top of a beam?
    Panels must always stop 3” from the beam. In most cases the low point of the Panel will interfere with the beam causing water to dam on the Panel. Combo Brackets and Joist Covers should stop 1” from the beam. For more information on beams, refer to our Installation Instructions.
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  • Will chemical treatments or stains damage DrySpace?
    No. Common, off-the-shelf stains and chemical wood cleaning treatments have no adverse effects on DrySpace.
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  • Can I use TimberTech DrySpace with TimberTech Floorizon Deck Planks?
    Yes. With proper installation, TimberTech DrySpace can be used with Floorizon Planks. The moisture will be carried away from underneath the Floorizon Planks. It is the moisture underneath the Floorizon Planks that could cause cupping. In addition, since the V-Panels are cut 3" from the beam or rim joist, there should be some air flow around the planks.
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  • My deck was constructed with pitch away from the house. Can I install the Joist Covers tight to the bottom of the joist?
    No. The Combo Bracket and Joist Cover is a gutter that does collect water. When the Combo Bracket or Joist Cover is installed tight to the bottom of the joist, water cannot freely flow from the Combo Bracket or Joist Covers.
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  • Can I install DrySpace by myself?
    Yes. Complete, easy-to-follow instructions come with your DrySpace purchase or you can refer to our Online Installation Resources. Installation is easiest with two people. You are likely to have the tools and materials you need, or they are easy to find at your local hardware store.
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  • Do I need to gap my planks when I'm using CONCEALoc Hidden Fasteners?
    The CONCEALoc fasteners provide consistent spacing between the sides of the planks. You will need to gap the ends at all butt joints per our Installation & Maintenance Guide, which can be found in the Installation Resources section of our Web site.
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  • Is there a CONCEALoc Hidden Fastener installation video available?
    Yes. View the "Grooved Planks - CONCEALoc" video on our web site in the Installation Resources section.
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  • What tools are required to install the CONCEALoc Hidden Fasteners?
    No special tools are required when using TimberTech grooved planks - just a drill/driver. We provide a #1 square drive bit with the screws and CONCEALoc clips. If using TimberTech solid planks, a route with TimberTech's CONCEALoc router bit will be needed to create a groove at each joist. You can find complete details on how to install CONCEALoc in grooved and solid planks in TimberTech's online Installation Resources.
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  • What are the CONCEALoc Hidden Fasteners made of?
    The CONCEALoc fasteners are made from 304 stainless steel. This material, with its high nickel content, will ensure a long life even in harsh environments. All screws are stainless steel, and numatic nails are coated carbon. 
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  • Can CONCEALoc Hidden Fasteners be used on angles?
    Yes. Any angle up to 45 degrees can be achieved. On angles; offset the center of the fastener ½” towards the long point of the joist, so the screw will not exit the side of the joist when driven. Reference our Installation Resources for additional details.
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  • Is it possible to replace a plank installed with CONCEALoc Hidden Fasteners, if it gets damaged after installation?
    Yes. You can find complete details on how to do this in the TimberTech Online Installation Resources.
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  • How much does FenceScape cost?
    Please contact a FenceScape dealer or contractor in your area for pricing. Go to Where to Buy for a list of professional dealers and contractors in your area, or call 1-800-307-7780.
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  • Do FenceScape rails experience crowning?
    Yes. Like wood rails, FenceScape's rail may have a slight crown. Be sure to install the rail crown up.
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  • Will FenceScape fade in color?
    Yes. Most materials exposed to UV and weathering will fade. However, FenceScape is blended with high quality raw materials and UV-inhibiting pigments to minimize fade and produce a product consistent in color.
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  • I am a professional installer, and I need additional information. What should I do?
    Please contact us at 1-800-307-7780 to speak with a FenceScape representative.
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  • Can you tell me about TimberTech and Crane Building Products?
    TimberTech is a leader in the research, development and marketing of long-lasting, low-maintenance outdoor solutions. TimberTech is known for manufacturing the highest quality, most innovative alternative decking, railing and fencing solutions on the market.
    TimberTech is a Crane Group Company. Our engineers have been developing low-maintenance outdoor solutions for Crane Group for over 60 years in vinyl siding, composite decking and railing as well as other applications. For more information, visit www.timbertech.com or www.cranegroup.com.
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  • How does salt water affect FenceScape?
    Saltwater climates are a perfect application for FenceScape products. Salt water will have no ill effects on FenceScape.
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  • How does heat affect FenceScape?
    The effect that heat has on FenceScape is similar to the effect it has on a wood fence. FenceScape was developed with reflective, inorganic pigments that minimize heat buildup.
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  • What is the benefit of using the rail bracket?
    The benefit of using our color-matched, powder-coated rail bracket is simply ease of installation. Using the bracket provides an alternative to toe-screwing the rail between the posts, eliminating the need to pre-drill. Rail brackets also give increased structural stability.
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  • What kind of steel is in the rail?
    The expanded steel in the rail is galvanized.
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  • Can I paint FenceScape?
    TimberTech does not recommend painting, staining or sealing and cannot guarantee the performance of anything applied to the product. Painting and staining takes away from the low-maintenance benefits of FenceScape, and once FenceScape is painted, stained or sealed, subsequent applications will be necessary to maintain appearance.

    However, if you choose to do so, contact your FenceScape dealer or a local paint supplier. Stains and sealers that are recommended for use with FenceScape are:


    Wait approximately 8-10 weeks or until FenceScape has completed its weathering process before painting or staining. Clean your fence surface prior to applying paint or stain. Never paint or stain over surfaces that may contain dirt or mildew. Best results will be obtained when using a high-quality paint or solid color stain. Always apply paints and sealers in accordance with the manufacturer's application instructions.
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  • What do I do for scratches, nicks or cuts?
    Scratches and nicks will weather to a similar match in 8-10 weeks; the time frame will vary based on exposure and climate. Surface scratches on the fence boards, rail and the 5-1/4" x 5-1/4" post may be repaired by applying heat to the surface. This can blend the damaged surface area back in by encapsulating the wood fiber and resin back together. This can be performed with a soldering iron such as the LSP-25 manufactured by Wall Lenk Corporation which is a cordless butane powered soldering iron. The LSP-25 retails for approximately $15 and is readily available at most building supply and hardware stores. Standard soldering irons will work as well. Best practice would be to experiment on a piece of scrap material to determine the best heat range as every soldering iron will vary. A rounded tip design will work the best to blend the scratched material back in.

    Minwax® Wood Finish™ Stain Markers in an Early American color enable touchups of FenceScape’s steel reinforced rail, fence boards, posts and post covers. Simply apply the marker to the damaged area and wipe off any access wood finish. It dries to a nice color comparable to the FenceScape Mountain Cedar finish.
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  • What is the maximum span of FenceScape?
    FenceScape support rails are designed for a maximum span of 8' center-to-center of the posts.
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  • Can I use FenceScape with a new or existing wood sub-structure?
    Yes. FenceScape posts and post covers may be used in conjunction with a new or existing sub-structure. This is a great solution if you have existing 4x4 posts set that are in good conditions. It also gives you the ability to mix and match components. FenceScape does not warranty product failure due to a failed sub-structure or anything that does not properly secure FenceScape. Be sure to consult your local building codes.
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  • Can I use glue or caulk?
    Glue or caulk is not required or recommended to be used with FenceScape products. However, FenceScape decorative post caps may be secured with stainless steel finish nails or exterior caulk.
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  • Can I use a router on FenceScape?
    Yes. FenceScape fence boards will route just like wood. Routing of the FenceScape rail is not recommended due to the embedded steel core.
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  • What can I use to fill nail and screw holes?
    To fill nail holes, you will want to use polyurethane or acrylic based caulk or exterior spackle.

    If AZEK Trim will be painted, nail holes can be filled with acrylic Bondo.

    For best results, the following products seem to be some of the preferred methods used by industry professionals: Devcon’s Trimbonder, Extreme Adhesives’ Bond and Fill, Acrylic Caulk, Polyurethane Caulk, Auto Body Bondo, Vinyl Spackle, and or plastic wood fillers.

    IMPORTANT:  We do not recommend using Silicone based caulk. Silicone based caulk does not adhere to AZEK Trim.  Consult directly with the manufacturer of the aforementioned products if you have questions regarding adhesion in conjunction with the use of AZEK Trim products.
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  • Do I need to paint AZEK Trim?
    AZEK Trim products do not require paint for protection, but may be painted to achieve a custom color or to cover nail holes that have been filled.  If you choose to paint, use 100% acrylic latex paint with an LRV of 55 or higher.

    Definition of LRV (Light Reflective Value): LRV is the amount of light reflected from a painted surface.  Black has a reflectance value of Zero (0) and absorbs all light and heat.  White has a reflectance value of nearly 100 and keeps a building light and cool.  All colors fit between these two extremes.   Light Reflective Values are given as a percentage.  For example, a color with a LRV of 55 means it will reflect 55% of the light that falls on it.

    For darker colors (LRV of 54 of lower) use paints with heat reflective characteristics specifically formulated for use on vinyl/PVC products. These paints/coatings are designed to reduce excessive heat gain.

    WARNING: It is recommended that should you choose to paint a darker color (LRV of 54 or lower) all aforementioned installation steps should be followed.
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  • Can AZEK Trim be used in interior applications?
    AZEK Trim products can and have been used on a variety of interior applications.  However, you should check with your local building code before installing AZEK or any thermoplastic product in an interior application.
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  • Does AZEK Trim come in colors?
    AZEK Trim products are manufactured in a matte white only, but can be painted to achieve a custom color.  (Refer to the painting section in our Trim Installation Guidelines)
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  • What can I use to clean AZEK Trim?
    First, power wash or hose lose dirt off the trim board; make sure to test the setting for the power washer first so it does not damage the surface of the board.

    AZEK Trim products can be cleaned with Oxyclean and a medium nylon bristle brush.  Then rinsed with a hose or power washer (be sure to test the pressure so it does not harm the surface of the board). Other cleaning methods include using a soft cloth and a mixture of mild detergent.  Some people have found the Mr. Clean Magic Eraser to work on pencil or other black marks.  Other methods include denatured alcohol, mild household spray cleaner like Simple Green or Krud Kutter Cleaner/Degreaser.  When using cleaners other than a mixture of mild detergent and water, it is best to test on a small area or a scrap piece of AZEK Trim, to make sure it does not harm the surface or damage the product’s appearance. Always read the cleaning product manufacturer’s specific information before using any product on your AZEK Trim and follow their instructions.

    WARNING: Keep children and pets away from cleaning product and the Trim until completely dry.

    IMPORTANT:  Do not use solvent based cleaners as they can harm the finish of AZEK Trim.

    Consult with your paint manufacturer for instructions on cleaning AZEK Trim that has already been painted.
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  • What type of fasteners should be used to install AZEK Trim?
    You will want to use the same fasteners you would use for installing wood trim and siding.  They should be stainless steel or hot dipped galvanized and long enough to penetrate the substrate a minimum of 1¼”.

    For best results, use fasteners designed for wood trim and wood siding. These fasteners have a thinner shank, blunt point, and full round head.

    Standard nail guns work well with AZEK Trim. If using pneumatic tools, use a fastener with a full round head and set the pressure so the fastener goes just beneath the surface of the AZEK board.

    IMPORTANT Staples, brads, and wire nails should never be used. These products have shanks that are too small in diameter to control the thermal expansion and contraction properties of AZEK Trim.
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  • What type of adhesive should I use to join the ends of AZEK Trim boards?
    Put a thin layer of AZEK Adhesive on each end of the boards to be joined. Push the boards together so the ends are in complete contact with each other.  As AZEK Adhesive does not have any filling capacity, insure that you have compression to hold the boards together while the adhesive cures.  All boards must have 2 fasteners within 2” of the end of the joint.  If the board is wider than 10”, you will need a fastener in the middle of the joint on both sides to insure compression at the joint and control expansion and contraction. Wipe excess adhesive off boards with a wet rag immediately, as adhesive is water soluble.

    You should always use scarf joints for all joint ends to ensure best results. Butt joints do not perform as well. For a proper butt joint, product must be pocket drilled to provide proper compression of AZEK adhesive.

    IMPORTANT: In applications where the product cannot be scarf jointed or pocket drilled, you must use an adhesive that provides filling capacity and strong adhesion with cellular PVC such as TrimBonder, Trim Welder or a similar adhesive product. You should always consult the adhesive manufacturer to determine suitability for your application.
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  • Can AZEK Trim be used in structural application?
    No, AZEK Trim cannot be used in structural applications.

    WARNING: AZEK Trim products cannot be used in any stress or structural applications.  AZEK Trim products can only be used as the decorative part of your application; either wood or metal structural components need to be incorporated for structural applications.  Check with your architect or builder if your application is structural.


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  • Are there any building code requirements or building code reports available for Canada?

    Not at this time.


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  • Are there any building code requirements for Hardscapes/AZEK Pavers?

    AZEK Pavers is subject to the same building code requires as other pavements. These may include subbase grade, ratios between permeable and impermeable area, easements, etc.

    When used to resurface decks, we have not been made aware of any code requirements or other required test reports (such as ICC-ES) and have been simply considered a “covering.”

    When used to resurface flat roofs, we have been typically considered “overburden” and not subject to specific fire or wind uplift requirements; however, AZEK Pavers still maintains recommendations for installation in various wind uplift situations (e.g. building height, parapet wall height, wind zone).


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  • Can the pavers be used to resurface a concrete or asphalt driveway?
    It is not recommended to resurface a concrete or asphalt driveway with AZEK Pavers. The resurfacing pavers are not recommended for vehicular traffic, and proper drainage and maintaining sand between the pavers will be difficult to achieve with the landscape pavers.
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  • Can the pavers be used on a roof pedestal system?

    No. AZEK Pavers are not structural and therefore cannot be used with pedestal systems.


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  • Can I resurface my existing driveway with AZEK Resurfacing Paver?

    We do not recommend our resurfacing pavers for driveway applications and places where there is vehicular traffic.   

    We recommend our landscape or permeable paver for all vehicular and driveway related applications and they should be installed following the appropriate installation guidelines.

    For more detailed information please see our Installation Guides.


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  • Can I install pavers on a flat roof that has fire code requirements?

    The ability to use the AZEK Paver system on a flat roof is dependent on individual city codes. There are numerous flat roof projects in nearly every market across the U.S., parts of Canada, Puerto Rico, and Japan. The material meets "Class C" fire code rating. In some markets, AZEK Pavers are classified as "overburden" because they are less than 10 lbs per square foot and are easily removable. Overburden means it is a non-integral part of the roof, like a welcome mat, a table and chairs, or a planter box. In those cases, the fire code does typically does not apply.

    Other markets, like San Francisco, limit the amount of square footage that can be flammable and installed on a flat roof. For more information contact us or check with your local building inspector.


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  • Is wind uplift a concern for the AZEK Paver system?
    Yes, AZEK Pavers always encourages and recommends taking the utmost safety precautions when installing the AZEK  Pavers. In high wind zone areas, or on flat roofs that are greater than a couple stories, please contact us for recommendations on adhering the pavers to the grid. The combination of building height, wind zone, parapet height, and surroundings are taken into account to make sure the application will be safe.
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  • Can I use resurfacing pavers over an existing concrete patio/walkway?

    Yes, our system is designed to resurface existing concrete. The pavers will contour to the concrete underneath; so the more even it is the better the new surface will look.


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  • Can chalk be used on the pavers?

    Yes, chalk can be used on the AZEK Paver system, and with the low porosity it will clean up quick and easy.


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  • Can AZEK Pavers be used with a snowmelt system?

    AZEK Pavers does not have extensive experience or installed applications using snow melt systems; however, we believe AZEK Pavers will perform relatively well with these types of systems. Due to the relatively low density of our product (one-third that of concrete), AZEK Pavers will transfer heat quickly and potentially offer faster temperature response.


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  • Can I use AZEK Pavers for indoor applications?

    AZEK Pavers are not recommended for indoor use.


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  • Can I use resurfacing pavers over an existing brick paver patio?

    AZEK Resurfacing Pavers will perform best over even surfaces. If the existing bricks are set evenly our system will work well over the top.


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  • What building codes may be affected by resurfacing a deck?
    AZEK Resurfacing Pavers will raise the surface of the deck by 1.75”. This will lower the railing height and raise the height of the bottom step. When capping off the steps, the riser trim may reduce the depth of the stair tread. Make sure the addition will not affect the deck being up to code. It is also important to keep in mind the height of any door threshold on the deck. In some markets, fire ratings may also need to be considered.
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  • Can I put a hot tub over the AZEK Pavers?

    The AZEK Pavers can most certainly with stand the weight of a hot tub/spa.  Our system has a compressive strength of approximately 2,000 pounds per square inch. Our system will have no issues supporting the weight.

    If it's going on a deck, please make sure the deck itself can support the additional weight.


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  • Are the pavers recommended for horse barns or other equestrian applications?

    There have been several horse barns applications done with the AZEK Pavers. However, we have not done any specific testing for equestrian suitability and cannot formally recommend it.


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  • Can I drive on AZEK Pavers? Are there applications AZEK Pavers should not be used?

    Absolutely. AZEK Pavers are perfect for low volume, low speed vehicular and foot traffic. Typical applications include driveways, parking lots, patios, sidewalks, pool areas, decks and flat roofs.

    AZEK Pavers should not be used for fire pits (grills and fire bowls may be used on top of the pavers when placed over a fire mat), for roads (other high speed vehicular traffic applications) or where the potential for standing/above ground water is likely (or common).


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  • What is a drainage mat?

    A drainage mat, aka sheet drain or drainage board, is a system that rolls out on top of the waterproofing membrane beneath AZEK Pavers. Its purpose is to both protect the membrane and create a pathway for water to escape to the drains. It is used on the majority of waterproofed flat roof applications. Drainage mat typically comes in rolls that are 4' x 50' and it is 7/16" thick, and is NOT affixed to the pavers or the membrane - it floats between the two. The segments are installed next to each other to cover the waterproofed areas underneath the pavers.

    We recommend using the American Wick SiteDrain 186 drainage mat for the majority of applications.


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